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Event Details


Learn how to apply application management services effectively within your organization.

Effective AMS Services
If you manage an application portfolio today, you know the challenges: tighter IT budgets, rising application management services (AMS) costs, meaningful performance improvement targets, mixed technology portfolios, and balancing business requirements while supporting the existing application portfolio. Expectations are high and the demands are great. On any given day, it’s all about service delivery.

Applying data driven metrics allow CIO’s to measure – productivity, cost savings, and maturity levels to achieve greater operational efficiency. Effective Key Performance Indicators (KPIs) allow an IT organization to run according to expectations. Defining suitable KPIs is above all about deciding what exactly is considered a “successful process execution”. Once this is established it becomes possible to determine and measure specific indicators. Process Owners and Controllers are thus in a position to evaluate the quality of their processes, which in turn is the basis for the ongoing optimization and fine-tuning of the process designs.

Why attend the session?
You are a leader in the Public or Private sector, who is interested in the following:

  • Understanding the value of data driven metrics and how to apply them to AMS.
  • Discussing key elements that must be addressed when developing an AMS measurement strategy for your organization.
  • Getting Lessons Learned from AltaLink on the implementation and value of AMS metrics.

Delivering value with AMS Solutions
Join us on June 21 in Calgary for a complimentary event hosted by Sierra Systems. 

Keynote speakers, Tim Snell, AltaLink’s Manager of Systems Operations, and Rita Dalgliesh, Sierra’s AMS practitioner, will lead an insightful seminar in the implementation of scorecards and dashboards to provide transparency into the effectiveness of organizations’ application support. We’ll be discussing how organizations can leverage tools, processes, and data driven metrics to deliver more effective AMS services:

  • AltaLink’s approach to effective AMS with Tim Snell, Manager System Operations Support & Metering
  • Why measure AMS
  • Example Scorecard Framework for AMS
  • The measureable benefits

7:30 amBreakfast
8 – 9:30 am: Presentation
9:30 – 10 amQuestions & Answers

Space is limited, register by June 7, 2012!

About Our Speakers
Tim Snell has been working in the field of Management (both Project and Operational) for the last 25 years in various industries including Oil & Gas, Government and Utilities. He has held a variety of positions from Project Manager, Delivery Manager, Outsource Manager and operational manager and these have allowed him to see the different challenges faced by management and project managers in determining what metrics are useful to track and why. In his current role as Manager System Operations Support & Metering, Tim has continued to use metrics developed when he was the SAP Manager at AltaLink.

Rita Dalgliesh is an ITIL certified Senior Consultant providing best practice consulting within the discipline of application maintenance and support.  For the past 5 years, Rita has been focused on assessing, defining and implementing application support and maintenance models with best practices to major private companies and public sector organizations.  Rita brings a practical approach to her consulting work with over 15 years of hands-on information systems experience developing, supporting and managing business applications.  Her experience also includes co-authoring Sierra Systems’ ITIL compliant SMART Application Management and Support (AMS) Best Practice Methodology and defining and teaching an Application Management and Support course at the University of Calgary where her students learn how to manage application portfolios using the techniques of the SMART AMS methodology, tools, service levels and benchmarks.

About Sierra Systems
Sierra Systems delivers unparalleled results to our clients by offering a full range of management consulting, systems integration and managed services tailored to the unique needs of each industry. With 800+ employees in 12 markets in North America, we have developed deep expertise in the industries we target, and we have earned a reputation for delivering superior solutions that strengthen the business operations of organizations. Sierra Systems offers a 45-year track record of stability, success and sound management.




Bow Valley Square
Conference Centre - Barclay Room
Suite 300, 205 5th Ave SW
Calgary, Alberta